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1426 Petaluma Hill Rd Santa Rosa, CA 95404
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Customer Reviews & Stories for T.L. Tillett's Automotive Inc.

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Customer Reviews & Stories


I've been taking my Subaru's to Tillett's for 15+ years now, I have never been to another mechanic who has given me the level of personal attention and absolutely over the top customer service that I receive here. Tom and his mechanics have taken care of every issue my Sube's have ever had at a very fair price and in the time frame they promise. I recommend Tillett's to everyone I know with a Subaru.

Tom has given me advice when I called from out of town with a radiator issue, he has done a quick fix on my car when I pulled into the shop on a Sunday when they were closed (but he was there to do some inventory), they always have a loaner car for me. Wes and Andrea have always helped me get appts that work for me and so much more.

Tillett's sets the bar high for how a repair shop should be for the customer. Tillett's is the reason I bought my second Subaru, I couldn't deal with the thought of finding a different repair shop. Thank you all for making me feel like a part of the Tillett's family

Yelp Review

This is the best place to get your Subaru running great. Wes and Andrea are the best. They have helped me so many times with my 2002 Subaru Outback. They always fit you in to check on problems, even if they have no time and are booked solid. I have trusted them with my Subaru since I bought it. The Tillett family cares about their customers, and makes them feel like family. Thank you Tillett family for keeping me and Sue. B. Roo safe and on the road. Oh, and the free loaners sure make life easy for a single woman!

Yelp Review

My 2008 Subaru Outback Turbo XT needed a new block due to a spun main bearing. I was unsure of what to do, new, rebuild, or give up on the car. Even though I live in Maryland, and Tillet is on the other side of the country, and I could not become a paying customer Chris spent almost 30 minutes reviewing my options. That is AWESOME service, and I am grateful to Chris & Tillet.

Google Review

I am so grateful for the integrity, knowledge and kindheartedness of everyone at Tillett's. I feel complete trust in them and that is a great comfort.

Google Review

I have been going to Tom for car issues for over 15 years now, starting with my first car at the age of 17. I had discovered him through a friend who told me that I could trust that he wouldn't take advantage of me as a 17 year old girl and after my first fuel tank issue I knew that my friend was correct. So for all these years I have gone to him and have always felt comfortable with the work recommended and all work has been quality work. Now his daughter manages the business and she's a delight. I love that I'm supporting a family business and on some days you will see three generations of the family there (the daughter now has a daughter who has just starting running all over the place, she's 1).

Yelp Review

Another 5 Star Service!!! Thank you, Tillets Automotive, especially Wesley!!! You did it again!!! They go the extra mile for you to find a solution...and then on top of that they threw in a freebie...an unexpected happy surprise!!! Outstanding company !!!

Yelp Review

The team at tillet's always takes excellent care of me and my vehicles, while communicating openly and making me feel like a priority. I recently had a major service on my Baja and something wasn't right the next day so they took us in right away, again free loaner (and this time a manual), they went through a thorough diagnostic to ensure it wasn't there work. It was a faulty part that they had replaced a while back so they replaced it and got me back in my car the next day. They are super friendly and remember me by name, which I find extra impressive.

Yelp Review

I needed to get a replacement key for my 1996 Subaru Outback. The top search result for Subaru in my area was for Prestige Subaru - Do NOT go there if you can avoid it! I emailed them about whether they could replace the key and got no response to my inquiry, yet now I get SPAM mail from them. Not only did Tillett's get right back to me, they ordered the key and had it within a day, and informed me by email that it was ready. They also quoted me a higher price than it turned out to be, and reduced my price, accordingly. A less honest company could have eaten the profit. Tilletts is trustworthy and excels in customer service. They earn your business.

Google Review

As usual it was a great experience at Tilletts. I even had an over estimation in my expenses so when I arrived to pick up my car I paid less! Everybody is so awesome over there. Really good people. I recommend this place highly.

T.H

Very professional and welcoming. Coffee and toys are available for children.

Google Review

Clean, modern facility. Clean, comfortable waiting room. Clean, well maintained loaner cars.

Yelp Review

Polite, Simple and courteous, I only had a simple issue so I cant speak of big issues but so far so good and I will deff bring my Subaru back to them when needed.

Yelp Review

As you know I am very star stingy and to get 5 stars you must truly be the best of the best. Let's start with location...

TL Tillett's is located right off the 101 Highway via Petaluma Hill Road with a nice large sign and easy to navigate driveway. Service? This is a full-service location all of the staff are as professional as you will find anywhere. They will do whatever it takes to get you what you need and get you down the road happy.

I have dealt with some shady mechanics and sales people in the past and ended up with mixed results. I had a really great experience with TL tillett's Automotive. They will be my permanent go to shop. Thank You TL Tillett's automotive

Yelp Review

If you own a Subaru in North Bay, bring it to Tillett's automotive for any repair or maintenance you need. Their work is second to none, their pricing is neither the cheapest nor the most expensive(something you want in auto repair), and they are beyond personable and honest. I would trust them with any make or model of car really. I've moved away from Santa Rosa and sadly have not found a mechanic as good as this shop. I've owned two different Imprezas and I would only let them work on my cars before I moved hundreds of miles away.

I actually got to be pretty good friends with Tom, Joanne, and Andrea when I lived in Santa Rosa (through being a customer at first) and I am a bit of "a car guy" so I would drop by the shop sometimes to shoot the breeze. I used to be responsible for managing a fleet of 200+ cars in the past so I have interacted with many many shops. I've always seen second to none work being done. The family that owns this shop is really passionate about cars and it shows...they're just good people.

Yelp Review

Fast, affordable repairs. Free, life saving loaners. In an untrustworthy business, you can really trust Tillet's. I will go back for all my automotive needs. And great, down to earth staff.

Google Review

They helped me with brake wiring problems right before closing and did it with a smile and 15 minutes notice of my arrival. Love this place!!

Google Review

I've bought two Subarus from TL Tillets and the cars that they sell are in amazing condition. I have taken my car there for 90% of the services and for the most part been impartial on the quality of the work that was done.

This month my car stopped working all together, wouldn't even start. I debated about whether or not to take it back to TL Tillets this time around, but decided to go back to them, being that they are Subaru specialists and knew my car. After they looked at my car they told me it would be $1800 to fix it, unfortunately I did not have that money to keep putting into my car. This is where TL Tillets finally regained my faith in them. Tom the owner, and Jason at the front desk, went above and beyond. Tom worked with me to find a solution for fixing my car at an affordable cost. TL Tillets won in my book this time around for customer service. Next time, there will be no hesitation on who I have service my car.

Yelp Review

The staff at Tillett's is helpful, courteous and professional. I am always pleased with the service and the timeliness of the repairs. I love the free loaner cars!

Google Review

Tom knows his Subaru's....pleasant office staff..honest, fair pricing...accommodating when you have a crisis and can't wait for an appointment...plus the cleanest bathroom in Santa Rosa!!

P.R